Calendar of Events

Customer Conflict: Opportunity Knocks

10/18/2017, 10:00 AM to Noon

No location provided

Amy Davis adavis@msbankers.com 601-948-6366

Description:

Customer Conflict: Opportunity Knocks


Presented by Teresa Allen
Wednesday, October 18th, 2017
10:00 am - 12:00 pm CT
 

Covered Topics:

  • Avoiding financial lingo and confrontational wording
  • Common customer complaints
  • Institutional and transactional complaints
  • The difference between controlled, expressed, and irrational anger
  • Calming the customer
  • Complaints originating from financial institution error, customer error, policies and regulations
  • Handling varied personalities
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